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Our Shouguang Weifang furniture quality inspection team mediates the consumption dispute of customized wardrobe.

Our Shouguang Weifang furniture quality inspection team mediates the consumption dispute of customized wardrobe.

Recently, a Mexican Furniture importer complained to a Shouguang Weifang furniture factory through the platform of plywoodinspection.com, saying that a furniture factory in the region paid 125800 US dollars to import customized wardrobes. More than two months after the installation of the wardrobe and ventilation, the room is still full of pungent smell. After careful inspection, the importer found that the wood-based panel used by the merchant was not the carb E0 grade other people’s panel agreed in the contract. The importer was worried that formaldehyde exceeded the standard, so he hired a professional formaldehyde detection company to detect the formaldehyde content in the room. The result was that the formaldehyde content in the room was as high as 0.22 mg / m3.

Formaldehyde is a colorless gas with irritating smell and irritating effect on human eyes and nose. The national standard “Hygienic standard for formaldehyde in indoor air” stipulates that the maximum allowable concentration of formaldehyde in indoor air is 0.08 mg / m3, and the test results of Mexican importers are significantly higher than the national standard.

The importer contacted the furniture factory through plywoodinspection to make a quality claim after many negotiations with the merchant failed. After the Shouguang furniture quality inspection team learned about the situation, it quickly launched an investigation and intervened in mediation.

Shouguang furniture quality inspection team presides over the mediation between merchants and consumers. On the basis of fully listening to the demands of the importer and examining the test report of the formaldehyde detection company, the Shouguang furniture quality inspection team immediately conducted an on-site inspection of the furniture factory. On the one hand, they checked the registration of the main body of the furniture factory, and on the other hand, they fully understood the materials, structure, installation and other conditions of the wardrobe used by the importer.

The furniture manufacturer believes that the quality problems such as boards and adhesives are the responsibility of the manufacturer, and requires the importer to directly contact the manufacturer for treatment. Moreover, the decoration projects that can volatilize formaldehyde indoors are not only wardrobe items, such as putty, beds, mattresses, tables and chairs, which may volatilize formaldehyde, so they refuse to come forward to solve the problem. Under the advice and education of Shouguang furniture quality inspection team members in terms of law, reason and emotion, the merchant no longer evaded responsibility, actively contacted plate and adhesive manufacturers, and provided Shouguang furniture quality inspection team members with product qualification certificates of the same batch.

Shouguang furniture quality inspection team has organized merchants and importers to mediate for six times, focusing on the impact of panels, adhesives, processing and manufacturing processes on formaldehyde production, formaldehyde detection technology in the room, and how to confirm that the responsibility of formaldehyde production in the room lies in the wardrobe. The merchant suggested that the formaldehyde test should be carried out separately by dismantling the plate to confirm whether it exceeded the standard, but the importer was unwilling to spend time and energy. Although the merchant can provide the quality certificates of the plates and adhesive products, because the merchant did not use the plates agreed in the contract, there was indeed a mistake. The merchant finally reached an agreement with the importer that the merchant should be responsible for all the costs of removing the wardrobe and return $125800 to Ms. Zhong in full.

Import consumption tips

Shouguang furniture quality inspection team reminds consumers that when importing wood-based panel furniture, first, select brand merchants with reliable reputation and guaranteed quality, and timely check whether their licenses and qualification certificates are complete, legal and compliant; Second, it is necessary to require businesses to produce quality certificates of products sold to ensure the quality of raw materials and products; Third, it is necessary to fully communicate with the merchants and sign contracts or agreements in time, and make clear, detailed and operable agreements on the purchased goods and services; Fourth, when receiving the goods, conduct necessary ventilation and pay attention to the formaldehyde content in the room. You can use test paper for self-test or hire a qualified company to test.

Shouguang furniture quality inspection team also exhorted merchants to seriously fulfill the contract and provide corresponding products with quality assurance.

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