Plywood quality problems feedback and solution

When customer feedback indicates that the quality of plywood has problems, do not rush to explain the reasons or shirk responsibility. First of all, we should say sorry to our customers. Then, we should analyze the quality problems according to the pictures or samples provided by our customers, find out the reasons for the quality failure, then give them an accurate quality feedback and report. Finally, we should negotiate a method or plan to solve the quality problems, make repayments or returns, and finally work out a plan to maintain or improve the quality. To prevent similar problems from happening again in the future, it also reflects the advantages of after-sales service.

 

当客户反馈标明胶合板质量有了问题,先不要急于去解释原因或者推卸责任。首先先要给客户说声对不起,然后,再根据客户提供的图片或者样品去分析质量问题,找出质量失败的原因,然后给客户一个准确的质量反馈和报告,最后给客户协商一个解决质量问题的方法或者方案,进行赔款或者退货,最后制定一个质量保持或者改进的方案,防止以后再次出现类似的问题,也更体现售后服务的优势。

 

 

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