The order has been placed to the wood-based panel supplier for production, but the customer cancels the order, how to solve?

The order has been placed to the wood-based panel supplier for production, but the customer cancels the order, how to solve?

This is a problem that many factories are prone to encounter. I’m here to answer it according to my own experience for reference only.

First of all, we need to know the status of wood-based panel supplier’s completion of the order placed, and at the same time ask the wood-based panel supplier to stop the production of the order. According to the feedback from the wood-based panel supplier to decide the handling.

If the wood-based panel supplier has not finished the formal production of the order, it can cancel the order in coordination with the wood-based panel supplier, and ask them to help to use the ordered raw materials for the production of other products;

If the wood-based panel supplier has already carried out production, the wood-based panel supplier is required to provide accurate production quantity, and then coordinate with the production, material and other departments to see whether such material will be used in future production. If it is useful in the future, just coordinate with the wood-based panel supplier to postpone the delivery time. If it is not possible to reuse it, you should ask the customer for compensation for the produced materials.

If the material is a general part (standard part) in the industry, you can properly communicate with the wood-based panel supplier, try to persuade the wood-based panel supplier to see if the wood-based panel supplier can sell this product. If the wood-based panel supplier doesn’t help and doesn’t agree to return the goods, he can only consult with the boss or the customer to take the goods down, and then try to find the product’s peers or find some relevant information to sell the goods as much as possible. If it is a non-standard part, if the customer does not make any compensation, it shall coordinate with the wood-based panel supplier as soon as possible to calculate the material amount at cost price, and consider whether the material has utilization value after scrapping, so as to minimize the loss.

Both the purchaser and the wood-based panel supplier will sign a framework contract. When it is not a problem for the wood-based panel supplier, the purchaser shall not easily return the goods based on the principle of mutual trust.

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